We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
What you’ll be doing
At Simplii Financial, we provide personalized, simple, yet flexible digital experiences for our clients, and accelerate revenue growth for OUR bank. Our client-centered approach builds relationships and improves sales and service through our digital and contact centre channels.
As a Client Experience Analyst Co-op, you will be the prime advocate for Simplii Financial clients and prospects so they can have simple, clear and valuable client experiences under a new brand strategy and in a new remote business model. While there are several metrics that will define success, Net Promoter Score (NPS) will be your focus! You will gather, analyze, interpret, and document details and statistical data on Simplii clients through NPS and client review surveys and deliver presentations and recommendations to increase revenue, decrease costs and support improvements to the client experience and business initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
Important information
You are enrolled in a degree in Business/Commerce, STEM (Science, Technology, Engineering or Mathematics), or a related field at the time of the work term with an expected graduation of December 2024 or later.
Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of your application.
Work Location: Toronto.
Duration of Work Term: 8 months (May 2024 – December 2024).
Please note, applications are reviewed on a rolling basis, we recommend getting your application in as soon as possible.
How you’ll succeed
Research Analysis – Source relevant information and use the information to perform detailed analysis (e.g., financial, statistical, productivity) for business improvements: Increase Revenue, Cost reduction or Cost Avoidance. Identify possible constraints or issues that may impact projects or account procedures through client journey mapping. Liaise with internal and external sources, colleagues, and others to obtain, provide, verify and discuss information and best practices
Collaboration – Liaise with functional groups across CIBC to negotiate and influence business partners to ensure alignment of initiatives / solutions and individual deliverables across dependent client experience initiatives.
Relationship building – You will liaise with functional groups across CIBC to negotiate and influence business partners to ensure alignment of initiatives / solutions and individual deliverables across dependent client experience initiatives.
Communication – Work to support our teams and partners understand how our words shape the client and employee experience. Your writing skills include precise articulation of ideas and opinions that support the development of business proposals and presentations.
Deliver with Speed – Understand and support agile, innovation and change, making sure we’re delivering on time, within scope and budget, and are future-proofed. Manage multiple priorities at the same time and iterate effectively.
Who you are
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Expected End Date
2024-12-20
Job Location
Toronto-161 Bay St., 4th
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
Skills
Accountability, Communication, Communication Relationship, Data Analysis, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Oral Communications, Self-Starter, Taking Initiative, Teamwork, Written Communication
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